IRMAC Deputy Program Manager

Pearl Interactive Network is seeking accomplished Contact Center Deputy Program Managers (DPMs) to Join Our Talent Community in preparation for future opportunities.

Senior operations leader responsible for the day-to-day performance of the consolidated IRMAC operation. The Deputy PM will direct and integrate PAS, RMS, CLR, Workforce Management, Quality, Training, Reporting, Security/Access, and technology support; coordinate cross-functional workload and staffing decisions; manage operational issues and contingencies; and serve as the primary operational deputy to the Program Manager.

The PWS requires on-site management of daily PAS, RMS, and CLR operations, weekly Network Operations Management meetings, monthly interaction with supported MTFs, and travel to MTFs when required.

Education and/or Work Experience Requirements:

• Bachelor’s degree (BS/BA) in Business Management or a related field.
• Minimum of 4 years of professional experience in business management, including experience managing or supporting operations in a call center or communication center environment.
• Strong understanding of government regulations, project execution, and performance tracking.
• Proven ability to manage and support large-scale government or public-sector programs.
• Strong knowledge of project planning, scheduling, and resource management.
• Proven experience in budget management, resource allocation, and subcontractor oversight.
• Excellent written and verbal communication skills, with the ability to effectively engage with government officials and stakeholders.
• Experience leading cross-functional teams and ensuring successful project implementation.
• Strong analytical skills, with the ability to monitor and improve project performance metrics.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.